The Royal National Orthopaedic Hospital (RNOH) Stanmore involves patients via its Patient Partners programme to help improve their service. This involves meetings both at Stanmore and via virtual discussion groups. Discussing with RNOH and other patients what is good about the hospital is very rewarding. Best of all they do listen because they have already made changes to the appointments system following criticisms.
You can find out what was discussed at the first virtual session at Patient and public involvement at the RNOH. RNOH are keen to get more patients involved and the link tells you how to do so.